Bengaluru 24 May

A food delivery app company has issued a formal apology after one of its executives allegedly assaulted a customer in Basaveshwara Nagar over a minor error in the delivery address.

The incident occurred on 21 May when, the customer, Shashank's wife placed an order through the app. The delivery executive, Vishnuvardhan, reportedly became aggressive after a one-digit mistake in the address caused confusion. When Shashank stepped outside to clarify the issue, an argument escalated, resulting in the executive allegedly attacking him.

CCTV footage from the residence captured the assault. Shashank sustained an injury near his eye, with doctors warning that surgery may be required if healing doesn't progress.

Following a formal complaint, an FIR was registered at the Basaveshwara Nagar police station. The accused has since been taken into custody for questioning.

The delivery company meanwhile apologised to Shashank and assured full cooperation with the investigation. Shashank has urged authorities to ensure justice and prevent such incidents in the future.