Govt allows cab aggregators to charge up to 2-times of base fare during peak-hours
As per the guidelines, the fare notified by the state government for the respective category or class of motor vehicles, shall be the base fare chargeable to passengers availing services from the aggregator.
PTI
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Representative image
New
Delhi, 2 July
The road transport ministry has allowed cab aggregators such as
Uber, Ola and Rapido to charge up to two times the base fare during peak hours,
as against 1.5 times earlier, while for non-peak hours the fare has to be a
minimum of 50 per cent of the base fare.
The
Ministry of Road Transport and Highways in its 'Motor Vehicles Aggregator
Guidelines 2025' said "the aggregator shall be permitted to charge a
minimum of 50 per cent lower than the base fare and a maximum dynamic pricing
of two times the base fare specified under sub-clause (17.1)."
Moreover,
the base fare chargeable shall be for a minimum of three kilometers to
compensate for "dead mileage" -- including the distance travelled
without a passenger and the distance travelled and fuel utilised for picking up
the passenger(s).
As
per the guidelines, the fare notified by the state government for the
respective category or class of motor vehicles, shall be the base fare
chargeable to passengers availing services from the aggregator.
States
have been advised to adopt the revised guidelines within three months.
In
case of cancellations, a penalty of 10 per cent of the fare not exceeding Rs
100, shall be imposed on the driver, if the cancellation is made without a
reason identified as valid by the aggregator.
A
similar penalty will be imposed on the passenger when such cancellation is made
without a valid reason.
The
guidelines said the Central government shall develop and designate a portal to
enable for single-window clearance of application for licence as aggregator.
"The licence fee payable by the aggregator shall be Rs 5 lakhs and the
licence shall be valid for a period of five years from the date of its
issue," it said.
Aggregators
have been mandated to ensure that drivers have health and term insurance of at
least Rs 5 lakh and Rs 10 lakh respectively.
The
guidelines also specified that a Grievance Officer shall be appointed by the
aggregator.
"An
aggregator shall not onboard vehicles which have been registered for more than
a period of eight years from the date of initial registration of the vehicle
and shall ensure that all vehicles onboarded by it should not have exceeded
eight years since the date of initial registration of the vehicle," as per
the guidelines.
To
ensure passengers safety, the aggregators have been directed to ensure
installation of the Vehicle Location and Tracking Devices (VLTD) in vehicles
and to make sure that Vehicle Location and Tracking Devices are functional all
the time.
Further,
cab aggregators should make certain that the driver follows the route indicated
in the app through an in-built mechanism and in case of any deviation, the app
shall signal the control room, which shall then connect with the driver and the
passenger immediately.
As
per the guidelines the aggregator shall establish a call centre with an active
telephone number and e-mail address, displayed clearly on its website and on
the App, which shall be operational 24x7, providing assistance in English and
along-with the official language of the state.
"The
aggregator shall mandatorily adhere to the targets fixed for inclusion of
electric vehicles in their fleet, the guidelines said," adding that the
targets shall be fixed by an appropriate government organization responsible
for regulating air quality or by the state government.
In
2020, the Ministry of Road Transport and Highways issued the "Motor
Vehicle Aggregator Guidelines 2020" under Section 93 of the Motor Vehicles
Act, 1988.
Since
2020, India's shared mobility ecosystem has undergone rapid and significant
change. The rise in demand for diverse and flexible mobility solutions
including bike-sharing, introduction of electric vehicles (EVs), and
auto-rickshaw rides, has widened the consumer base.
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